SAP CRM Training Overview
SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In SAP CRM training course you will learn how to leverage functionality for the full spectrum of CRM processes — including sales, service, marketing, and operations. Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently.
Earning Potential
As a SAP CRM Consultant you can earn 100,000+ in UK and worldwide.
Who is it for
SAP End User
Business Analyst
Aspiring SAP CRM Consultant
Customer Relationship Analyst
SAP CRM Training Method
Instructor Led Live SAP Online Training
Students attending training through Online LIVE Training have a real time, Live Instructor Led student experience through our world class Virtual Learning Campus. Online LIVE Training provides an engaging live classroom environment that allows students to easily interact with instructors and fellow students virtually in real time. You will be joining a live class without travelling distance.
Find more on how live online classes work.
SAP CRM Training Syllabus
SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship.
It supports all customer-focused business areas such as marketing, sales and service.
A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making.
SAP CRM Basic Functions and Master Data
Architecture of SAP CRM
SAP CRM WebUI Interface
Master data/Base Customization
CRM Business Partner (BP)
Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3 to CRM
- Organizational Management
Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3 à CRM
- Product Master
CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3 to CRM
- Transaction Processing
Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3 to CRM
- Activity Management
Business Activity / Task
Activity Monitor
Partner Processing
Partner determination Procedure
- Action Profile
Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
CRM Billing Fundamental (ECC 6.0)
SAP CRM SALES/SALES PROFESSIONAL
Introduction to Sales architecture
The Sales cycle Process flow
Opportunity Management
Process flow of Quotation and Order Management
Configuration of Quotation and Order Management
Special Functions in Quotation and Order Management
Product determination/Material determination
Product Listing/Exclusion
Free goods pricing Procedure
Copying Controls
Contract Management
Credit Management {integration with FSCM}
Business Transactions processing for order types
Mapping Sales Transaction between SAP ERP to SAP CRM
SAP CRM MARKETING
Overview on SAP CRM Sales
Marketing planning & Campaign management
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Lead Management
Activity Management
SAP CRM SERVICES
Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Complaints and Returns Management
Warranty Claim Services
In-house repair Management
Case Management
Couponing
SAP CRM MIDDLEWARE
CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeller
Data exchange between R/3 backend
Monitoring and Error handling
WORKSHOP/Project orientation Training
Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Functional Specification
End user Manual
Resume Preparation
Overview on ABAP Concepts
Business Cases
Explanation on Business Case study
Conclusion on SAP CRM
What’s Included in SAP CRM Online Training
Course Duration – 12 weeks for SAP CRM Training module
Unlimited SAP CRM System access for 6 months
Recorded Videos Sessions for your reference even if you miss the live class
Complete training supported documents in the form of pdf or docs with step by step explanation
Tutorial Support via Email and Online
Student Discount Card (NUS)
Free Tablet PC for Limited Period
Free high quality course materials
Free resources on Job Hunting tips and Interview tips
Personalised individual study plan
Free Certification from Osborne Training
Training Timing
Weekend Sessions available
Availability
First come first serve basis, so don’t delay, book your place today.
Why Osborne Training
Free live SAP Sandbox Access 24/7 unlimited for 6 Months
Free Tablet PC (For Limited Time)
Student Discount Card (NUS)
Course materials designed by experienced professional SAP Consultants
Personalised individual study plan
Specialist Career Management service
Free Certification from Osborne Training
State of the Art Virtual Learning Campus
96% SAP Certification Pass Rate
Access to Business cases/projects to get better understanding on implementation
SAP CRM Training Fees
SAP CRM training course is offered as Online Live based. To know the course fee and book a place please contact the admission office on 0203 608 7179 or fill out the “Get Course Information Kit” form. We’ll get back to you within 24 hours.
All course fees are inclusive of VAT.
Corporate Partners
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