SAP CRM Training | Customer Relationship Management (CRM)

SAP CRM Training Overview

SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In SAP CRM training course you will learn how to leverage functionality for the full spectrum of CRM processes — including sales, service, marketing, and operations. Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently.

Earning Potential

As a SAP CRM Consultant you can earn 100,000+ in UK and worldwide.

Who is it for

SAP End User

Business Analyst

Aspiring SAP CRM Consultant

Customer Relationship Analyst

SAP CRM Training Method

Instructor Led Live SAP Online Training

Students attending training through Online LIVE Training have a real time, Live Instructor Led student experience through our world class Virtual Learning Campus. Online LIVE Training provides an engaging live classroom environment that allows students to easily interact with instructors and fellow students virtually in real time. You will be joining a live class without travelling distance.

Find more on how live online classes work.

SAP CRM Training Syllabus

SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship.

It supports all customer-focused business areas such as marketing, sales and service.

A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making.

SAP CRM Basic Functions and Master Data


Architecture of SAP CRM

SAP CRM WebUI Interface


Master data/Base Customization


CRM Business Partner (BP)

Creation of BP on Category

Basic setting on Field grouping & No ranges

BP Relationships

BP Roles

Mapping BP Classification & Account Group from R3 to CRM


  • Organizational Management

Fundamentals of SAP CRM Org Structure

Organizational Data determination

Mapping Org Model & Enterprise Structure from  R3 à  CRM


  • Product Master

CRM Product Types

Creation of Hierarchies & Categories

Creation of Attributes & Set Types

Mapping Product Master & Material Master  from  R3 to  CRM


  • Transaction Processing

Transaction Processing for Enquiry, Quotation & Order

Customization of Transaction Types

Assignment of Item Category Determination

Mapping Transaction Types & Sales doc Processing from  R3 to  CRM


  • Activity Management

Business Activity / Task

Activity Monitor

Partner Processing

Partner determination Procedure


  • Action Profile

Pricing Fundamental (SAP CRM)

Configuration setting for Pricing Procedure

Pricing fundamentals (ECC 6.0)

Condition technique and pricing procedure determination (ECC 6.0)

CRM Billing

CRM Billing Fundamental (ECC 6.0)


Introduction to Sales architecture

The Sales cycle Process flow

Opportunity Management

Process flow of Quotation and Order Management

Configuration of Quotation and Order Management

Special Functions in Quotation and Order Management

Product determination/Material determination

Product Listing/Exclusion

Free goods pricing Procedure

Copying Controls

Contract Management

Credit Management {integration with FSCM}

Business Transactions processing for order types

Mapping Sales Transaction between SAP ERP to  SAP CRM



Overview on SAP CRM Sales

Marketing planning & Campaign management

Segmentation of business partners

Segment builder tool

Personalized mail forms

External list management

Lead Management

Activity Management



Overview of CRM Service

Installed Base Management and Individual Objects

Service Agreements and Service Contracts

Service Plans

Service Order Management

Complaints and Returns Management

Warranty Claim Services

In-house repair Management

Case Management



CRM Middleware Overview

Concepts of Middleware

Administration Console

Adapter Objects

Initial Load, Delta Load

BDocs and types of BDocs

BDoc Modeller

Data exchange between R/3 backend

Monitoring and Error handling


WORKSHOP/Project orientation Training


Overview of Solution Manager

ASAP Methodology

Project Orientation – Business Blue Print

Functional Specification

End user Manual

Resume Preparation

Overview on ABAP Concepts

Business Cases

Explanation on Business Case study

Conclusion on SAP CRM

What’s Included in SAP CRM Online Training

Course Duration – 10 weeks for SAP CRM Training module

Unlimited SAP CRM System access for 6 months

Recorded Videos Sessions for your reference even if you miss the live class for the duration of your course

Topic areas are well explained step by step by an experienced tutor

Free Tablet PC (For Limited Time) Find More

Student Discount Card (NUS) Find More

Free Certification from Osborne Training

Training Timing

Weekend Sessions available


First come first serve basis, so don’t delay, book your place today.

Why Osborne Training

  • Free live SAP Sandbox Access 24/7 unlimited for 6 Months
  • Free Tablet PC (For Limited Time) Find More
  • Student Discount Card (NUS) Find More
  • Free Certification from Osborne Training
  • State of the Art Virtual Learning Campus
  • 96% SAP Certification Pass Rate
  • Access to Business cases/projects to get a better understanding on implementation
  • Access to Career Hub for 3 Months (Find More)

SAP CRM Training Fees

Course Mode of Study
Classroom Based Online Live Distance Learning
Regular Fee Discounted Fee Regular Fee Discounted Fee Regular Fee Discounted Fee
SAP – CRM £1,795 £1,295

*Discounted Fees are available for Limited Period.

Payment Options

You may choose any of the following options to pay for your course

By Debit/Credit Card: You can pay in full on our website using the Enrol Online option. You may be eligible to claim a free Tablet PC (Eligibility Criteria Applies, Find More Here)

Flexible Payment Option: You may consider paying your fees over 6, 9, or 12 monthly instalments at 0% Interest through Student Loan. Initially, you pay 10% of the course fees and then the rest of the amount over the loan period as a monthly direct debit. Our payment plans are provided by Duology Finance, any credit agreement you enter into is subject to a credit check and will be governed by Duology/Omni Capital Retail Finance’s terms and conditions. (Find More Here)
Employer Funded: If your current employer is likely to fund the Course, please send us your employer details (Name, Address, email address, Telephone, and Contact Person) and we will send a Customised Course proposal to ensure a smooth enrolment experience. An invoice for the Employer can also be raised if required. (Find More Here)

Once payment is completed, please complete the enrolment form provided in the welcome/Course Enrolment Confirmation email.

Booking with Deposit

Fees are discounted for a Limited period, therefore early booking is always advisable, you can book your course by paying as little as £100 Deposit* specially if you are not ready to start your course now. Therefore, even when the course fee increases it does not affect you. When you book with a deposit, we can book your place for 6 months from the payment date. If you start the course within 6 months of the booking the deposit amount will be deducted from the total Course fees.

Click Here to book with a deposit.

*Please note, all deposit payments are non-refundable.

If you have further questions about the course please complete the “Get Course Information Kit” form to get the updated fee information.

On completion, you should receive an email with the updated course fee information & available Course start dates. One of our course advisors will also be in touch to check whether you require any further support.

Additional 10% Discount Available for Individuals who are working or worked within the last two years, as a key worker in the following sector:

  • NHS
  • Health and Care
  • Supermarkets
  • Transport
  • Education
  • Security
  • Armed Forces


  1. Evidence of employment is required
  2. Course funding must be by the individual
  3. Discount is not available with any other offer

SAP CRM training course is offered as Online Live based. To know the course fee and book a place please contact the admission office on 0203 608 7179 or fill out the “Get Course Information Kit” form. We’ll get back to you within 24 hours.

All course fees are inclusive of VAT. 

Corporate Partners

We have worked with many corporate partners to offer SAP Training Solutions.

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