SAP CRM Training Overview
SAP CRM (Customer Relationship Management) module empowers you to manage all of your customer-related data and contacts. In the SAP CRM training course, you will learn how to leverage functionality for the full spectrum of CRM processes -- including sales, service, marketing, and operations.
Powered with an understanding and knowledge of the comprehensive functionality in SAP CRM, you can easily manage the entire customer life cycle efficiently and intelligently.
Earning Potential
As a SAP CRM Consultant, you can earn 100,000+ in the UK and worldwide.
SAP CRM Training Method
- Instructor Led Live SAP Online Training
Students attending training through Online LIVE Training have a real-time, Live instructor-led student experience through our world-class Virtual Learning Campus. Online LIVE Training provides an engaging live classroom environment that allows students to easily interact with instructors and fellow students virtually in real-time. You will be joining a live class without traveling distance.
Find more on how live online classes work.
Training Timing
Weekend Sessions available
Availability
First come first serve basis, so don’t delay, book your place today.
SAP CRM Training Syllabus
SAP CRM is one of the significant part of SAP Business Suite to manage customer relationship.
It supports all customer-focused business areas such as marketing, sales and service.
A component of SAP CRM, CRM Analytics, enables organizations to gather all relevant information about various key factors such as a customer and analyse the knowledge base to incorporate insights into operational processes and helps in strategic decision-making.
SAP CRM Basic Functions and Master Data
Architecture of SAP CRM
SAP CRM WebUI Interface
Master data/Base Customization
CRM Business Partner (BP)
Creation of BP on Category
Basic setting on Field grouping & No ranges
BP Relationships
BP Roles
Mapping BP Classification & Account Group from R3 to CRM
- Organizational Management
Fundamentals of SAP CRM Org Structure
Organizational Data determination
Mapping Org Model & Enterprise Structure from R3 à CRM
CRM Product Types
Creation of Hierarchies & Categories
Creation of Attributes & Set Types
Mapping Product Master & Material Master from R3 to CRM
Transaction Processing for Enquiry, Quotation & Order
Customization of Transaction Types
Assignment of Item Category Determination
Mapping Transaction Types & Sales doc Processing from R3 to CRM
Business Activity / Task
Activity Monitor
Partner Processing
Partner determination Procedure
Pricing Fundamental (SAP CRM)
Configuration setting for Pricing Procedure
Pricing fundamentals (ECC 6.0)
Condition technique and pricing procedure determination (ECC 6.0)
CRM Billing
CRM Billing Fundamental (ECC 6.0)
SAP CRM SALES/SALES PROFESSIONAL
Introduction to Sales Architecture
The Sales cycle Process flow
Opportunity Management
Process flow of Quotation and Order Management
Configuration of Quotation and Order Management
Special Functions in Quotation and Order Management
Product determination/Material Determination
Product Listing/Exclusion
Free goods pricing Procedure
Copying Controls
Contract Management
Credit Management {integration with FSCM}
Business Transactions processing for order types
Mapping Sales Transaction between SAP ERP to SAP CRM
SAP CRM MARKETING
Overview on SAP CRM Sales
Marketing planning & Campaign management
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management
Lead Management
Activity Management
SAP CRM SERVICES
Overview of CRM Service
Installed Base Management and Individual Objects
Service Agreements and Service Contracts
Service Plans
Service Order Management
Complaints and Returns Management
Warranty Claim Services
In-house repair Management
Case Management
Couponing
SAP CRM MIDDLEWARE
CRM Middleware Overview
Concepts of Middleware
Administration Console
Adapter Objects
Initial Load, Delta Load
BDocs and types of BDocs
BDoc Modeller
Data exchange between R/3 backend
Monitoring and Error handling
WORKSHOP/Project orientation Training
Overview of Solution Manager
ASAP Methodology
Project Orientation – Business Blue Print
Functional Specification
End user Manual
Resume Preparation
Overview on ABAP Concepts
Business Cases
Explanation on Business Case study
Conclusion on SAP CRM
Payment Options
You may choose any of the following options to pay for your course
By Debit/Credit Card: You can pay in full on our website using the Enrol Online option. You may be eligible to claim a free Tablet PC (Eligibility Criteria Applies, Find More Here)
Flexible Payment Option: You may consider paying your fees over 6/12 equal monthly instalments/payment plan by paying an initial payment of 30% of Course Fees. The second payment will start from the 1st of the following month from the initial/first payment. The Total Amount payable under the payment plan(s) will be shown during the checkout.
Employer Funded: If your current employer is likely to fund the Course, please send us your employer details (Name, Address, email address, Telephone, and Contact Person) and we will send a customized course proposal to ensure a smooth enrolment experience. An invoice for the Employer can also be raised if required. (Find More Here)
If you have further questions about the course, please complete the “Get Course Information Kit” form.
On completion, you should receive an email with the course information. One of our course advisors will also be in touch to check whether you require any further support.
All course fees are inclusive of VAT.
